Standard delivery (between 2 and 5 working days)
Standard rate according to destination and number of boxes
Express delivery (between 1 and 2 working days)
Express rate according to destination and number of boxes, this additional cost must be consulted by e-mail email@example.com
We only make deliveries from Monday to Friday, in case you need a delivery on Saturday not a holiday, you can not manage the order via the online store, you have to make the demand through the mail firstname.lastname@example.org
Please note that standard delivery to remote areas may take up to 6 working days.
Ecofestes offers the possibility of making deliveries to the following postal codes: 35000-35999, 38000-38999 (Canary Islands), 51000-51999 (Ceuta), 52000-52999 (Melilla) and GX11 1AA (Gibraltar) but it is not possible to manage the order via the online shop, you must make the request via the mail email@example.com
The carrier will make the delivery at street level, he is not obliged to take the boxes up or down to any floor.
If you are more interested in requesting to pick up your order directly from Ecofestes, you cannot manage the order via the on-line shop, you must make the request via the mail firstname.lastname@example.org
Most Frequent questions
What do I need to pick up my order?
A photo ID, such as a driver's license or ID/passport and the number of the order.
If the order is picked up by someone else, they will need written permission from you that includes your signature and identification.
How can I track my order?
Once the order has been sent, we will send you an email informing you that the order has left our premises and what day you will receive it approximately.
You can also receive information on the delivery status of your order by sending an email to email@example.com informing you of your order number.
If when I receive the order I notice that the packaging is broken, what do I have to do?
Write it down on the delivery note that the carrier will make you sign and inform us through the mail firstname.lastname@example.org